Refund Policy

At LUIFAC, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, please contact our customer support team.

## 1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

- The product must be unused
- The product must be unopened
- The product must be in its original packaging
- Proof of purchase is required

Due to hygiene and safety considerations, opened personal care products may not be eligible for return.

## 2. How to Request a Return

To request a return, please contact:

support@luifac.com

Please include:

- Order number
- Customer name
- Reason for return
- Photos (if applicable)

Our team will review your request and provide return instructions.

## 3. Refunds

Once your return is received and inspected, we will notify you regarding your refund status.

Approved refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete processing.

## 4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos or additional information to help resolve the issue.

## 5. Shipping Costs

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

Customers may be responsible for return shipping costs unless otherwise stated.

## 6. Contact Us

LUIFAC LLC

Email:
support@luifac.com