LET’S FAQ
Everything you need to know before your next self-care moment.
Got questions? We’ve got answers. From choosing your perfect foot soak to tracking your order, here’s everything you need to know about shopping with LUIFAC.
ORDERS & SHIPPING
Do I need an account to place an order?
No. You can check out as a guest.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make a change.
If your order has not yet been processed or shipped, we will do our best to assist you.
Once an order has been dispatched, we may not be able to make changes or cancel the shipment.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible with your order number and the correct shipping information.
If your order has not yet been processed, we may be able to update the address.
Once your order has shipped, we may not be able to change or redirect the package.
How much does shipping cost?
Standard shipping is:
$4.99 on orders under $45
FREE on orders of $45 or more
Shipping options and applicable costs will be displayed at checkout before you complete your purchase.
My tracking says delivered, but I can’t find my package. What should I do?
First, check around your delivery location, mailbox, building reception area, and with household members or neighbors.
If you still can’t locate your package, contact us with your order number and tracking information and we’ll do our best to help.
For more information, please see our Shipping Policy.
Will I receive tracking information?
Yes.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours for tracking information to become active.
How long does shipping take?
Orders are typically processed within 1–2 business days.
After dispatch, standard U.S. delivery is estimated at 2–5 business days.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, peak periods, or other circumstances outside our reasonable control.
PRODUCTS
What products does LUIFAC offer?
LUIFAC creates simple, feel-good self-care products designed to bring a little more spa time into your everyday routine.
Our collection includes Jelly Pedicure Packs, Epsom Salt Foot Soaks, Cuticle Care, and other at-home personal care essentials.
What is a Jelly Pedicure?
A Jelly Pedicure transforms warm water into a soft, jelly-like soak for a fun, spa-inspired foot care experience at home.
Simply add a LUIFAC Jelly Pedicure sachet to warm water, stir, and enjoy your soak.
What’s included in the Jelly Pedicure Packs?
Each individual Jelly Pedicure sachet is designed for one soak.
Our current options include:
- 1 Pack (3 PCS) — 3 individual sachets
- 2 Pack (6 PCS) — 6 individual sachets
- 3 Pack (9 PCS) — 9 individual sachets
Are LUIFAC products for external use only?
Yes. LUIFAC foot soak products are intended for external use only.
Please follow the directions and safety information provided on the product packaging.
Avoid contact with eyes. Do not ingest.
If irritation occurs, discontinue use.
Can I use LUIFAC products if I have sensitive skin?
Everyone’s skin is different. If you have sensitive skin or are concerned about a particular ingredient, we recommend reviewing the full ingredient list before use.
For a new product, you may wish to test a small amount first and discontinue use if irritation occurs.
If you have a specific skin condition, allergy, or medical concern, consult a qualified healthcare professional before use.
Are LUIFAC products vegan or cruelty-free?
Product formulas and claims may vary by product.
Please check the individual product page and packaging for the most current product-specific information.
If you have a specific question about an ingredient or formula, contact us before purchasing.
RETURNS & REFUNDS
What is your return policy?
We want you to feel confident shopping with LUIFAC.
If you are not satisfied with your purchase, please review our Refund Policy for eligibility requirements, applicable timeframes, and instructions for requesting a return or refund.
Can I return a product after opening it?
For health, hygiene, and safety reasons, certain opened or used personal care products may not be eligible for return.
Please review our Refund Policy before sending anything back.
What if my order arrives damaged?
We’re sorry if your order arrived damaged.
Please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Photos of the damaged package and product
We’ll review the situation and work with you to determine the appropriate solution.
What if I receive the wrong product?
Please contact us as soon as possible with your order number and photos of the product you received.
We’ll review the issue and help make it right.
How long does a refund take?
Once an approved refund has been processed, the time it takes for the funds to appear in your account may depend on your payment provider or financial institution.
Please allow several business days for the refund to appear after processing.
For complete details, please see our Refund Policy.
ACCOUNT & PAYMENTS
What payment methods do you accept?
We accept major payment methods available at checkout.
The exact payment options available to you will be displayed during checkout.
Is my payment information secure?
Payments are processed through secure payment systems available through our Shopify-powered store.
LUIFAC does not need to store your full payment card information to process your order.
Why was my payment declined?
A payment may be declined because of incorrect payment information, insufficient funds, bank restrictions, billing address mismatches, or your card issuer’s security checks.
Please double-check your payment information and try again.
If the issue continues, contact your bank or payment provider.
Can I use a discount code with another promotion?
Unless otherwise stated, promotional codes and discounts may not be combined.
Please check the terms of the promotion before applying a discount.
How does the first-order discount work?
If a first-order promotion is currently available, the applicable discount will be shown in the promotional offer or at checkout.
Promotional terms, exclusions, minimum purchase requirements, and maximum discount limits may apply.
Only one promotional code may be used per order unless otherwise stated.
STILL HAVE QUESTIONS?
We’re here to help.
Can’t find what you’re looking for?
Get in touch with the LUIFAC team and we’ll be happy to help.
Email: support@luifac.com
Customer Support: Monday–Friday
We aim to respond to customer inquiries as quickly as reasonably possible.